Amazon Web Services Premium Support Unveiled

Amazon’s new support program offers technical assistance for customers of Amazon Simple Service, Amazon Elastic Compute Cloud and Amazon Simple Queue Service.

Amazon’s Silver premium support offers businesses a response time of four hours to two business days, depending on how severe the issues are. Customers will need to pay $100 per month or $0.10 cents per dollar of total monthly usage of the AWS service. This plan also provides access to an unlimited number of support cases.

The Gold premium support plan offers Amazon’s Silver plus around-the-clock phone support and one-hour response time for urgent matters. The plan costs $400 per month or $0.10-$0.20 per dollar of total monthly usage of the applicable AWS services.

“Increasingly, businesses that depend on AWS Infrastructure Services have asked for deeper levels of technical support,” said Adam Selipsky, Vice President of Product Management and Developer Relations for Amazon Web Services.

Customers can opt for the AWS Premium Support from their account, during the Amazon S3, EC2 or SQS sign up process.

The company also unveiled the Service Health Dashboard, which provides information on the status of each service with the help of three colors, green, yellow or red. This service will be available through the Web or RSS feed and is free with any Amazon premium support plan.