One airline passenger handled his complaint with class, and some humor by sending a letter that eventually went viral. While these letters are usually filled with rage, LIAT received one from a customer who flew to the Caribbean.
The note was so funny that it prompted another air carrier’s CEO to tweet it to his more than 3 million followers.
“How to write a complaint letter — read this hilarious note from a frustrated airline passenger,” tweeted Sir Richard Branson, founder of the Virgin Group.
The LIAT letter appeared in the weekly British Virgin Islands newspaper, the BVI Beacon, earlier this year.
The letter was penned by Londoner Arthur Hicks and titled “An Open Letter to LIAT.”
May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.
Most other airlines I have traveled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!
I particularly enjoyed sampling the security scanners at every single airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already. I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.
So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”
P.S. Keep the bag. I never liked it anyway.
Branson himself was once the recipient of what some think is the most epic airline complaint letter of all time. In that letter, the author likens his flight on Virgin to a “culinary journey of hell.”
Branson even blogged about it.