​Spirit Airlines Delay Prompts Angry Passengers

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July 14, 2012

Spirit Airlines has many angry passengers due to a delay on Sunday in Houston, following an emergency landing due to an unruly elderly passenger. Apparently, they were left stranded at the airport for approximately 11 hours.

The customers are claiming that the airline left them without food or an explanation of what was happening, KHOU-TV, Houston reported.

“It was painful. It was unprofessional. Spirit was not around to help us whatsoever,” one passenger stated.

The flight, with over 100 passengers, was coming from Los Angeles and heading to Fort Lauderdale when the pilot decided to make an emergency landing at Bush Intercontinental Airport due to a violent passenger.

According to Local 10 news in south Florida, the 81-year-old, who is blind, was “kicking and screaming.” He was taken into custody when the plane landed; however, he was later released without any charges being filed by the pilot.

“We understand that this was an inconvenience for our customers, but the safety of our customers is always top priority. All customers are being given full refunds for this inconvenience,” said a Spirit Airlines spokeswoman.

Eventually, the Spirit passengers were placed on a Delta flight that arrived in Fort Lauderdale on Sunday night.