​United Airlines: Airlines Grounds Flights Leaving Passengers Stranded

Author: Rob AdamsBy:
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November 15, 2012

United Airlines reported an outage, affecting half of all flights, that left thousands of passengers stranded around the globe for hours after the airline’s computer network went down.

The outage lasted for about two hours in the morning. It was at least the third major outage for the Chicago-based carrier since June.

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Major delays across the world, especially those early in the morning, can easily ripple throughout an airline’s network. United runs about 5,500 flights a day worldwide.
During the system failure, some furious passengers vented their anger on social media sites.

“Does anyone have a Radio Shack computer or abacus to help United get their system fixed?,” tweeted Lewis Franck, a motorsports writer who was flying from Newark, N.J. to Miami Thursday to cover the last race of the NASCAR season.

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In a subsequent phone call with The Associated Press, Franck added: “Why is there a total system failure on a beautiful day? What happened to the backup and the backup to backup?”
United Continental Holdings Inc. spokesman Rahsaan Johnson said the outage didn’t affect its regional flights on United Express. He said only those airplanes that came from the former United were affected.

United has been struggling with technology problems since March, when it switched to a passenger information computer system that was previously used by Continental, the airline it merged with in 2010. That system, called “Shares,” has needed extensive reworking since March to make it easier for workers to use.

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Passengers by midmorning reported that pilots and gate agents told them that a backup system was allowing some flights to take off. Earlier, fliers were told by pilots and airport agents that computers were down and they didn’t know when the system would come back.