​Fed Ex, UPS Customers Upset Over Late Scramble​​

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December 27, 2021

Fed Ex and UPS customers are upset fter a large number of orders overwhelmed the shippers, causing the to scramble to deliver thousands of Christmas presents late. Fed Ex says package shippers hit the road Thursday, Dec. 26, to deliver boxes to angry customers.

UPS and FedEx, under fire for failing to deliver Santa’s packages in time for the holiday, blamed the scrambling delays on weeks of bad weather and higher demand from soaring online sales.

UPS did not make pickups or deliveries on Christmas Day, but brought in extra workers on Christmas night to the company’s hub in Louisville, Ky., to sort packages for Thursday and Friday deliveries, a spokesperson for the company told The Associated Press. Some FedEx customers were able to pick up packages at local FedEx Express centers on Christmas Day.

Both companies, pummeled on social media by negative comments from furious, gift-less customers, issued apologies.

“The volume of air packages in our system exceeded the capacity of our network. … We apologize,” UPS said in a statement. FedEx echoed that apology, calling the volume an “extraordinary event.”

Besides poor weather in many parts of the country, the delays were blamed on systems overloaded by a shorter holiday shopping period this year due to Thanksgiving falling so late in November and more present-buying done online.

Online spending jumped 9 percent, to $37.8 billion, between Nov. 1 and Dec. 15, according to online research firm comScore, and retailers expect overall holiday sales to be up nearly 4 percent, exceeding $600 million.

Neither UPS nor FedEx said how many of its packages were delayed, but said it was a small percentage of the Christmas shipments.

Scott Fielder, a spokesman for FedEx, said FedEx handled 275 million shipments between Thanksgiving and Christmas.

“Our 300,000 team members were focused on safely delivering our customers packages this holiday season and we are proud of their efforts,” he said in a statement Thursday. “We operated with very high service levels — over 99 percent at FedEx Ground, for example — during our busiest time of the year.”

Jay Erikson, a customer who took to FedEx’s Facebook page to express his frustration, was one of the unlucky ones who didn’t get his parcels on time.

“If you can’t keep a promise, then don’t make it. Thanks for nothing, FedEx,” he wrote.

Amazon.com, one of the nation’s largest package shippers, cited UPS’s “failure” in an email to customers on Christmas morning. The online retailer said it processed all orders on time and said it is compensating some customers with $20 gift cards and refunds on shipping charges.