​Netflix Phishing Scam Retrieves Credit Cards

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April 15, 2021

Netflix phishing scam retrieves credit card and other private information from unsuspecting victims through a fake company website set up by con artists. The scam was done by con artists claiming to work for the company.

The consumer alert was published by the Better Business Bureau after an investigation.

Netflix Victims

Several Netflix customers became victims of the scam when they received an email or a pop-up directing them to a fake company login page. That is where the con artists retrieved username and password information to retrieve data from their actual accounts.

“It combines a phishing scam with a tech support scam,” Jerome Segura, a computer expert with Malwarebytes, explained to CBS News.

Segura set up a computer stripped of personal information and recorded the screen as he investigated the scam. After logging into the fake site, he received a notice that read, “We have temporarily suspended this account” followed by a 1-800 number to call for support.

Scam Artists

Calling the given 1-800 number connected consumers to a con artist pretending to be a Netflix support personnel. The scammer said he could fix the problem but first needed remote access to Segura’s computer. He walked Segura through granting access, then proceeded to download files off of Segura’s computer.

“I had set up fake banking sheets on the desktop and they were taken as we were speaking,” Segura said.

Segura cut the demonstration short when the scammer asked for credit card information.

“It was time for me to just hang up,” he said.

The website has since been taken down. A Netflix spokesperson stated that it is aware of the scam and believe it is no longer active. The spokesperson did not say how many people were targeted.

The company said it uses various means to protect members and their brand from cyber criminals. Computer experts say you should always be very careful before giving anyone remote access to your computer.