Windstar Recall On Ford Minivan Upsets Family

Windstar Recall Scrutiny By Ford Minivan Customers

By: Bill Waters
Staff Writer
Published: Dec 16, 2021

Windstar recall on Ford minivan upsets family. Windstar customers accuse Ford of failing to give the recall the urgency it deserved. It all started when Sean Bowman was driving with a classmate to a community college when his rear axle cracked in half.

The accident sent the minivan careening into a building and killing him, his family says. One week later, the family says, a safety recall notice from Ford arrived in the mail. It said the 2001 Windstar's axle should be checked out because it could corrode and break.

Now Bowman's relatives -- and some safety experts -- are accusing Ford of failing to give the problem the urgency it deserved. "This is not your average, everyday recall. This is your rear axle can break, you can lose control of your vehicle, your wheels can fall off," Bowman's widow, Justine Bowman, said in a statement.

Ford declined to comment on Bowman's case or why the family says it got its notice more than six weeks after the automaker announced the recall in August. But Ford said the problem with the axle was no secret. "Ford is committed to safety and notifying customers of recall," said spokesman Wes Sherwood. "We send individualized letters to customers with affected vehicles and go beyond government requirements for recall notifications."

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